Gold Nuggets! - Rocco Gets Creative!
More Balls than Brains this Week
Building a million-dollar company doesn’t happen overnight. It only took me 13 years Rocco Sinisgalli figured it out from the jump!
Rocco quickly scaled and built his foundation with a “copy others” mindset. Then out performed the competition by engaging his creative roots.
Check This Out!
After years of building my home services business…I came to a realization. I’m also in the training business!
While it may appear that my success happened overnight, the truth is that it took 13 years of hard work and dedication to build this bulletproof system.
If you’re interested in finally scaling your business, check us out here.
Warning Your Business May Have These Side Effects
1. Increased Profitability
2. Improved Customer Satisfaction Rating
3. Having a course that speaks your tech's language
(trust me keeping them engaged is tough!)
Get our expert customer service training now!
If You Missed Last Month's Podcasts...
“Anything you're doing to the service of somebody else is a good and noble thing to do. It doesn't matter whether you're sweeping somebody's floors or remodeling someone's home. If you approach it with 'I'm doing something for somebody else' that makes a bigger difference than just I'm doing this to make a paycheck. What can motivate you more than the money?” See how Joel motivates his team here
Achieving rapid profitability hinges on discovering a targeted niche that aligns with your capabilities, as it's often said that Niches bring the Riches! In pursuit of this objective, Todd crafted a comprehensive framework designed to guide you in not only identifying a lucrative niche within a marketplace but also in establishing dominance within it.
“Work ethic. I think that's one of the things we're missing today. And it's just such a shame because I think if there's one skill you can have, it's a work ethic because you could do anything if you can work. And in this market, if you have it, you will rise to the top because it's unfortunately just missing for so many people.” See how Jennifer thoughtfully built her biz here
“This was a business (tin siding) that started a long time ago. People don't understand the earliest beginnings of this business was controlled by organized crime because it was all about cons and hustles. These guys would go in the home and convince people to give them thousands and thousands of dollars.” Hear the origin stories of the Tin Man here
Tips From My Book!
Online Reputation Management
After being in business for eight years, I realized that Online Reviews became a huge part of my reputation management.
Always share positive reviews with your team because they earned it. Moreover, it serves to reinforce the right habits with your people.
Here are the critical GOLD nuggets that will help you in managing negative online reviews:
Do NOT make it personal
Do NOT try to argue your case in the court of public online review
Do NOT try to offer a resolution in this response
Do NOT write more than two sentences
BTW you're not going to want to miss next week's episode...
Mia Hannah is joining us next week with GOLD NUGGET! You can look forward to us talking about Selling Your Time as a Scarce Resource DISC Profile to Understand Prospects Building a Referral Value Business
This one isn't ready to launch but in the meantime